Prosharp Sharpening Service & Sales UK

 

Prosharp values your privacy

As part of your dealings with Prosharp, we will collect and process personal information about you in order to supply services and products to you and to administer our relationship with you. This may involve sharing your personal information with third parties. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

In this Privacy Policy, references to we, us or our means Prosharp.

In this Privacy Policy, references to you mean the person whose personal information we collect, use and process. This includes anyone who contacts us in connection with any services we provide. In this Privacy Policy, references to site means our website.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 , the Privacy and Electronic Communications (EC Direction Regulations 2003) and the General Data Protection Regulation 2016 and any subsequent data protection regulation which is implemented in the United kingdom. Please take the time to read this notice which explains what information we collect about you, how we use it, and your rights. Prosharp

Who is responsible for your personal information?

We are the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy.

We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right.

Please see below for further information.

What information do we collect?

We may collect and process information about you, including your name, address, contact details (including email address and mobile phone number), purchase history. This information is referred to in this Privacy Policy as personal information.

In particular, we may collect and process the following personal information about you:
Information that you provide by filling in forms, including those on our site. When you enquire about services we collect personal information to respond to your enquiry and to process and complete your request. Details about the transactions you carry out with us. Information contained in and records of communications between us, including e-mails, letters and text messages. Details of your visits to our site, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located) and the resources that you access (including the pages of our Website that you view). We may also collect non-identifying information about your preferences in connection with our site, for the purposes of enhancing and personalising your experience on the site.

How do we use your personal information?

We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:

  • to respond to queries from you regarding the possible purchase of services;
  • to carry out our obligations arising from any contracts entered into between you and us including provision of services, and to respond to queries from you regarding those contracts;
  • to manage and administer the relationships between you and us;
  • to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us.
  • Direct marketing (including by third parties) If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services. You can unsubscribe from our direct marketing at any time by clicking the "Unsubscribe" link in any of our emails or by contacting us.

 

Processing your data using one or more of the legal grounds

We rely on a number of different grounds for the processing of your data.

Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of: sending you marketing communications about our products and services; sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services; conducting marketing research. The section below entitled “What are my rights?” explains how you can change whether to receive this information.

Contract

In the performance of a contract and to comply with our legal obligations it is necessary for us to process your basic contact details, payment details for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to: provide you with the products and services; communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information; provide and improve customer support; and notify you about changes to our service If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

Legitimate interest

Legitimate business interests or those of a third party sometimes require us to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

  • provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you;
  • better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you); comply with our contractual obligations to third parties;
  • develop and improve our site to enhance the customer experience;
  • respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.


we will not process your personal data, where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected, unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

Who do we share this personal information with?

In connection with the above uses of your personal information, we may share your personal information with third parties as described below.

We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:

  • We may pass your personal information to third party organisations that provide services to us (including assisting us with carrying out marketing activities)
  • We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. We may also disclose personal information to the police and other law enforcement agencies in connection with the prevention and detection of crime.
  • In the event that we sell or buy any business or assets we may disclose personal information held by us about our customers to the prospective seller or buyer of the business or assets. If all of our assets are acquired by a third party, personal information held by us about our customers will be one of the transferred assets.
  • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us; or to protect our rights, property or safety or those of our customers, employees or other third parties.
  • We may share non-personal statistics data about visitors to our site, sales and traffic patterns.

 

How is my data stored and for how long do you keep it?

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes.

We may also keep a record of correspondence with you (for example if you have made a complaint about our service) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.

What are my rights?

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.

You also have the right to object to your personal data being used for certain purposes, including to send you marketing.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.

To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

You do not have to pay a fee to access your personal data. However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

How to contact us

If you have any questions, comments or requests regarding this Privacy Policy, please feel free to contact us by writing to us at:

Prosharp
29 Prospect Place
Hayle
Cornwall
TR27 4LU

Telephone: 01736 756162

Will this Privacy Policy change in the future?

If we decide to change this Privacy Policy, we will publish the updated Privacy Policy on our site so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. Any updated Privacy Policy will take effect as soon as it is posted on our site. This Policy was last updated in August 2018.

Our site uses cookies and similar technologies to provide certain functionality to the site and to understand and measure its performance. Please see our Cookie Policy below for further information about the cookies we use.

Cookies

 

What are cookies?

A "cookie" is a simple text file that is stored on your computer, tablet, mobile phone or other mobile device when you visit a website using a browser (e.g. Google Chrome, Internet Explorer, Safari or Firefox).

A cookie is not a program and it will not do anything actively on your computer. A cookie will not identify you personally.

There are different types of cookies:


Session cookies
are deleted shortly after you close down your browser

Persistent cookies stay on your device until you delete them from your cache or they expire. These cookies are to help your browsing experience by enabling us to remember your preferences when you return to visit our website. This allows us to treat you as an individual.

First party cookies are ones set by our website

Third party cookies can be set by Google, etc.

First Party Cookies

 

cookieconsent

This cookie stores your consent if you have accepted the cookie policy of this Site.

ASPSESSIONIDxxxxxxxx

The first time you request an .asp file within a given application, ASP generates a SessionID. A number produced by a complex algorithm, the SessionID uniquely identifies your session. At the beginning of a new session, the server stores the Session ID in your Web browser as a cookie.

The SessionID cookie is similar to a locker key in that, as the user interacts with an application during a session, ASP can store information for the user in a "locker" on the server. The user's SessionID cookie, transmitted in the HTTP request header, enables access to this information in the way that a locker key enables access to a locker's contents. Each time that ASP receives a request for a page, it checks the HTTP request header for a SessionID cookie.

After storing the SessionID cookie in the user's browser, ASP reuses the same cookie to track the session, even if the user requests another .asp file, or requests an .asp file running in other application. Likewise, if the user deliberately abandons or lets the session timeout, and then proceeds to request another .asp file, ASP begins a new session using the same cookie. The only time a user receives a new SessionID cookie is when the server administrator restarts the server, thus clearing the SessionID settings stored in memory, or the user restarts the Web browser.

By reusing the SessionID cookie, ASP minimizes the number of cookies sent to the browser.

Third Party Cookies

 

__utma

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.

The main purpose of this cookie is: Performance

__utmb

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor.

The main purpose of this cookie is: Performance

__utmc

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.

The main purpose of this cookie is: Performance

__utmt

This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes

__utmz

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.

The main purpose of this cookie is: Performance

__atuvc

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. The main purpose of this cookie is: Functionality

__atuvs

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. This is believed to be a new cookie from AddThis which is not yet documented, but has been categorised on the assumption it serves a similar purpose to other cookies set by the service.

The main purpose of this cookie is: Functionality

How we use cookies

Our cookies help to give you a better online experience as you navigate our website and use our searches. They also track website performance so we can analyse page traffic. We only use this information for statistical analysis purposes.

If you choose to delete cookies we will not remember things about your preferences and you will be treated as a first-time visitor every time you use our website.

You have the choice to accept or decline cookies. Most web browsers will automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This may prevent you from getting the best experience from the website.

Third party cookies

A browser cookie is only tracked within the specific browser, so if you open a different browser and completes an action, it will not be tracked.

We use AddThis to enable you to share pages across Twitter, Facebook and other social media. AddThis uses cookies to enable you to link your social media accounts to the sharing function.

We use use Google Analytics to analyse the use of our website and how it is accessed. Google Analytics generates statistical and other information about our website use by means of cookies informing us which pages are viewed most, which gives us valuable information to help improve our website.

Links to third party websites

Our website contains links to other websites of interest. When you use these links to leave our site, please note that we do not have any control over those other websites and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting those sites.

Third party websites are not governed by this privacy statement. You should check the privacy statement of any linked websites you choose to visit.

 

Contact Prosharp

Prosharp
Prosharp house
Prospect Place
Hayle
Cornwall
TR27 4LU
United Kingdom

Phone
01736 756162

Mobile
0799 0501967